Sales Insurance Agent

Our client is based in Central Birmingham and we are looking for talented customer service individuals who can join them in achieving their goal to make life better by inspiring more people to protect their lifestyles by ensuring claims are administered efficiently and effectively. They have a strong team ethos where they work together to achieve the best for the customer.
You will be responsible for selling and retaining our client’s products and services to our customers. You will do this by establishing the customer’s needs and providing them with detailed information to enable them to make an informed choice whilst providing an outstanding service.
Principal Accountabilities:

Positively handle inbound (and outbound calls where relevant) within agreed service levels, ensuring the customers and the company’s expectations are achieved, and that all output are of a consistently high standard.
Display a clear and comprehensive understanding of relevant products. Listen to and acknowledge customer requests, take ownership by matching features and benefits to suit requirements.
To consistently deliver an outstanding customer experience in line with departmental guidelines. (e.g. Behavioural or customer experience framework)
To have an excellent knowledge of the products made available to our customers and a well-developed ability to navigate the systems to quote and retain, satisfying the customer efficiently.
Maintain a comprehensive knowledge of all sales and Retention processes, including all changes that arise from continuous improvement activities or business change, ensuring accurate information is given to all customers.
Proactively and consistently achieve quality targets, working with correct and up to date call structures at all times.Skills, Knowledge and Experience required

An outgoing nature and be confident on the phone
Strong administration skills
Passion for customers and put them at the heart of everything you do
Motivated to deliver great service and have high standards
A talent for making customers feel special
Brilliant listening skills
Confidence when working alone but you will also love working in a team environment
Strong IT skillsOther Information

This role is 35 hours per week. 7 hour shift between; Mon-Fri 08.00-20.00, 1 in 3 Saturdays 09.00 – 17.00 – you will receive TOIL (Time off in Lieu) the week you work a Saturday.
You will go through training before starting on the phones.
The Birmingham office is located in the heart of the city near the Arcadian and the Bullring Shopping Centre. Birmingham New Street train station is approximately five minute’s walk.

Job Type: Temporary

Salary: £26,000per year

Required experience:

Call centre: 1 year