Permanent Help-Desk Administrators – Immediate Sta

We have an excellent opportunity for a hard working, experienced Help-desk Administrator / Operator to join a busy team in Watford, Hertfordshire.

Must have previous Building Services and Facilities experience.

Duties will include:

Dealing with all jobs submitted through the help-desk.

Answering of telephones, generating work instructions for maintenance engineers, and passing work instructions to operatives.

Monitoring job progress, recording on the Call Logs and keeping customers informed at every stage.

Ensuring all call logs are closed out in a timely fashion and within SLA with all fields completed with relevant information.

Checking and ensuring that technicians’ paperwork, service reports etc. are completed accurately and on time.

Timely preparation of statistics for monthly client reports.

Planning in reactive works for the engineers and organising the planned preventative maintenance for the month ahead.

Will have a good understanding of the maintenance / facilities management industry, with a general understanding of maintenance tasks and how to allocate these effectively to the engineers and subcontractors in the field.

Excellent communication and listening skills are absolutely essential, as is a flexible working nature and the ability to problem solve.