Customer Service Advisor

We are looking to recruit a Customer Support Advisor for our clients based in Wellington.

This is a full time permanent vacancy.

Main responsibilities:
• Maintaining the relationship between the customer and the organisation on a daily basis
• Monitoring customer activity across the business
• Communicating company-wide decisions and changes to their customers in a positive light whilst ensuring they understand all benefits.
• Dealing with Customer Service requests
• Reporting problems
• Resolving any billing queries
• Creating quotations

Skills and experience
• Previous experience of dealing with front line customer queries is essential
• Face to face customer service experience is desirable
• Excellent communication
• A very high level of accuracy
• The ability to quickly build rapport with customers
Salary: £26,000per year

We are acting as a recruitment agency in relation to this vacancy.