Helpdesk Operator

Role: Helpdesk Operator
Location: Wigston, Leicester
Salary: £26,000per year/annum

An opportunity has arisen for us to recruit a Helpdesk Operator to assist the in the delivery of helpdesk services at a large Corporate site. You will be working for a leading Facilities Management Service provider and will be based at their main office in Wigston, Leicester

This is an exciting opportunity for an individual with experience in facilities management looking to take the next step in their career within the Industry.

The Position:

– Receiving service calls from clients and logging please apply to the computer system.
– Proficiently using the scheduling system to task engineers to attend reactive call outs and scheduled work.
– Liaising with appropriate engineers to ensure calls are attended within the Given SLA for each contract.
– To ensure Engineer’s Netbooks/Tablets are up to date with required work as needed.
– To review the outstanding callouts/maintenance & quotes and ensure a suitable resolution within the required timeframe.
– Effective communication with clients to ensure they are kept fully informed with regard to callouts and reactive calls.
– Provide necessary documentation regarding access to sites (Permits,method statements, co liability documents)
– Assist in monitoring and reviewing engineer workloads. As appropriate: manage outstanding work, switch jobs between engineers.
– Monitor/log engineers holidays/sick leave
– To effectively monitor and action service desk email requests from Clients and engineers.
– Ensuring any reports are updated daily
– Ensuring weekly scheduled visits are completed on time
– Send Fire Alarm, Emergency Light Keys / Break Glass panels as requested.
– Ensure computer system is kept consistently updated
– To attend courses and other training events in compliance with statutory requirements.
– To attend course and training events to promote changes to general and technical work practices.
– To undertake further duties as reasonably required for business needs.

To apply for this role, please do so through this advert.

Helpdesk / service desk / administration / facilities management /