Service Transition Manager

Netforte are currently helping our client, who is a Global Telecoms Giant based in Berkshire, that has a great opportunity for a hands on Service Transition Manager.

Responsible for the management of End-to-End Service Transition Projects for Global Application Consumer Channels, Group Functions, Partner Networks and external customers within agreed timelines and in the most efficient and customer friendly manner.

Service Transition planning and control

Handle incoming service transition requests according to the Portfolio and Request Management Process
Deliver Feasibility studies as early input for service transition projects to provide a clear scope, statement of work, plan and associated costing
Ensure that the key operational requirements are incorporated in the early phases of the service transition to ensure that projects are compliant to operational standards
Responsibility for ensuring that service transition projects are started with a clear scope, budget/efforts and timelines
Ensure that efforts and costs are tracked and reported against the agreed budget throughout the project lifecycle
Develop, baseline and maintain a service transition plan for each project
Day to day Management of virtual project team(s) to deliver service transition projects to time, cost and quality objectives Service Transition management

Ensure that the project team delivers according to the standard delivery process, project targets and Quality standards.
Manage the service transition according to the defined scope, efforts/budget and timelines
Deliver service transition reporting
Manage and control project risks and issues.
Manage change control processes during project lifecycle
Provide accurate, timely and relevant project status updatesOperational readiness and transition to live

Ensure operational readiness and a fault free transition into live operations for every new product and service that quality targets can be met and the service can be operated in an effective way.
Co-ordinate central and local Go-live activitiesEssential Experience

Strong IT/ Application Management background and experience in managing and developing an IT function, if possible with university degree in Information Technology
Strong project management skills (> 3 years of experience)
3 years of experience in IT service provisioning (preferably in the telecomms industry)
Broad experience and knowledge of mobile internet communication, protocols, infrastructure, applications, services and integrations
Deep understanding of operational procedures and process standards (e.g. ITIL)
Well developed technical knowledge across a broad range of IT topics
Experience in conducting contract negotiations with customers and suppliers
Ability to work in an international environment and team
Strong communication and interpersonal skills – ability to balance conflicting interests
Good planning/decision making skills
Strong team player skills, looks for win/winContract length of 1 year with option to extend at a rate of upto £600 per day

This vacancy is being advertised by Netforte Ltd. Netforte is a recruitment consultancy, the services advertised are those of an Employment Agency.

If your CV matches our clients requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only.

Whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying – then unfortunately you have been unsuccessful.