Hardware Sales Support Administrator

Hardware Sales Support Administrator

Brief description of Role:

The Sales Administrator’s main responsibility is to process customer orders, quotes, ETA & shipping data requests on behalf of the sales team. You may also be required to make outbound service & marketing calls as well as to take all inbound configuration and sales support calls. It is important to build relationships with our key customers therefore maintaining good business levels and a high standard of customer service at all times.

Main Responsibilities

* Processing orders accurately – Preparation for shipping
* Preparing quotations
* Administering special negotiations
* Answering calls
* Assisting customers with configuration advice & pricing
* Assisting Sales account manager quote/order/call overflow
* Keeping customer records, keeping CRM updated
* Monitoring and following up quotes
* Relaying daily shipping and back order status by phone * Chasing back orders and providing information to customers
* Responsible for POD’s and courier issues
* Assisting with customer RMA and credit issues
* Keeping customers informed of price changes
* Updating special pricing requirements or tailor made price lists
* Informing the client of any new or discontinued products
* Maintain a record of sales targets and actual figures
* Support marketing campaigns
* Communicate effectively with our suppliers
* Producing reports upon request monthly/weekly/biweekly
* Knowledge and understanding of products and new technologies
* Support research activities
* Working with other departments where required

General

To work and follow all operational procedures
Responsibility for accuracy to your own administration
To participate in all operations meetings and sales meeting if required
To adhere to all rules within Company handbook(TBR)
Punctuality and professionalism

Working Hours – Monday to Friday 9am to 5pm.

Salary: £26,000per yearDOE