Single Point of Contact (Spoc) Administrator

Single Point of Contact (SPOC) Administrator – Dorset
16 hour per week part-time (Temporary Contract)
Salary: £26,000 per year pro rata + benefits including, Excellent & certified training, Childcare Voucher Scheme, Pension scheme, Paid mileage & Company sick pay.
Availability – to start as soon as possible

YOU is a registered charity that has been providing care, support and advice for 30 years to vulnerable people across Hampshire and Dorset, giving them the tools and resources they need to live independent, secure and valued lives.

YOU First Dorset is the County Integrated Domestic Abuse Service providing specialist support to men, women and children who are experiencing domestic violence and abuse either in Outreach, refuge and safe houses. This role is at the heart of the team where you will be taking referrals, liaising with professionals, working with a team of 13 highly trained staff providing them with administrative support. This role is part of a job share and you will share all administration responsibilities. You will have the opportunity to assist in group work with the team and attend refuges. YOU has My Learning Cloud (MLC) which will enable you to carry out all mandatory training required for the role.

Within this role you will;

• Produce stakeholder reports, keep the service database up to date, produce letters, create and archive files.
• Manage office/service stationery, service equipment supply, donations, gifts, invoices and petty cash with the Coordinator and Service Manager
• Take referrals over the telephone and follow up lines of enquiry relevant to clients or the service
• Work with the YOU First Manager, Coordinator and team to gather information for social media, fundraising, income generation, promotion and campaigns

Essential within this role you will require;

• NVQ Level 2 Admin or Customer Service, RSA Level II Typing (or equivalent)
• Excellent knowledge and experience of Windows, Excel, Microsoft Outlook, Internet and Social Media (e.g Facebook, Twitter)
• Flexibility to fit around the service when required, YOU First Dorset is a 24/7 client led service.

If you think you have the skills to take this role forward and enable the clients, we cant wait to hear from you! Click ‘Apply’ to forward your details; please be sure to include your name, email address and contact telephone number. We will then contact you directly to discuss the role take you through some questions that will help us to ensure this is the role for you. If you are successful you will be invited to an assessment and interview and this date will be agreed with you at this point.

Please note we will select the first suitable applicants for assessment – SO DON’T DELAY, APPLY TODAY!

We are also recruiting to our bank of Sessional Support Workers, called Premier Crew to work on a relief basis in a number of our services throughout Hampshire and with a variety of different client groups.

If this is something that interests you please ring for more details.