Trainee IT Support Technician

Do you want to work for the worlds leading provider of security solutions? My client is one of the largest Business units within a well-known global brand who employ over 20,000 people. They are seeking a Trainee IT Support Technician to join there expanding team and continue to dominate the market place they are within.

The Technical Support Technician will primarily provide 1st Line Support to customers / engineers and provide equipment setup support to the technical support team but will also be involved in other technical support duties when available.

The opportunity will suit an individual who is looking to progress within the business and further develop themselves professionally. The business offer continuous career opportunity and excellent company benefits as well as a structured training plan. The role is suitable for a graduate who will overtime move into a more of a customer facing Support Engineer

ROLE: Trainee IT Support Technician

LOCATION: Tewkesbury, Gloucestershire

SALARY: GBP18,000 – GBP20,000

Your responsibilities will include:

·To provide timely and accurate responses to customer related 1st line product technical issues
·Provide equipment set-up support to the Technical Support Engineers
·To resolve problems that have been reported from other departments, customers and engineers
·Engineer and end user training
·Keeping up-to-date with new technologies and various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working.
·To provide clear, well written technical documentation for a variety of purposes.
·To maintain accurate and timely records of all technical issues in the company fault recording system

SKILLS REQUIRED:

·Degree or HND level education in computing or electronics or equivalent qualification
·Need to be customer facing
·Needs to have good telephone skills
·Able to work on your own and in a team environment sharing information with others
·Good time management skills; able to meet project deadlines
·Ability to write clear, well-structured reports and instructions

DESIRABLE SKILLS:

·MS SQL Databases
·MS Operating systems both Server and Client.
·Knowledge of LAN / WAN networking

To be considered for this fantastic career opportunity, please send your CV and apply through this job posting.

Commutable from: Worcester, Cheltenham, Evesham, Pershore, Gloucester, Malvern, Hereford, Cinderford, Droitwich Spa.

Keywords: 1st Line support analyst, first line, application support, 2nd line support, desktop support, helpdesk support analyst, desktop engineer, 1st line engineer, first line support engineer, hardware, technical support technician, graduate analyst, junior analyst, technical support analyst, software, graduate, IT graduate