Print / Reprographics Support Specialist

Salary: £26,000 per year

Change your job, change your workplace, change your future…

We are actively building diverse teams and welcome applications from everyone

Role: Print / Reprographics Support Specialist – Leeds

Located: Leeds (Ricoh operate a vibrant working policy giving you flexible hybrid working options)

Package: To £20,500 plus Bonus & Benefits

Flexibility – Happy to talk flexible, remote and hybrid working – flexibility on days/hours

Ricoh is a global technology business, where our ambition is to harness solutions to boost productivity, enable creativity and help people achieve a sense of fulfilment – all while driving innovation.

We are leading the way with an extensive portfolio of products & sophisticated end-to-end solutions that unleash teams’ potential through Digital Workplace solutions, that capture the full value of Cloud & Infrastructure, which create streamlined business processes, that detect, predict & prevent cyber-attacks and which enhance digital experience.

At Ricoh, we ensure that change is positive and that it sparks employee engagement, releases innovation, improves security and drives sustainability.

We are currently looking to recruit a well-motivated Support Specialist to deliver an exceptional customer service by offering support in our print room function, at a key customer site in Leeds. 

Ricoh UK Core Values

What you will be doing…

• Deliver an efficient Print Room service to the customer, to meet agreed SLA’s and customer satisfaction
• Help solve operational problems quickly and efficiently to ensure the most efficient service is provided
• Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered
• To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations
• To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s

You will ideally have…

• Proven experience working in a similar role (print rooms)
• Team oriented pro-active, open minded team player
• Good organisational skills with an attention to detail
• Excellent communication skills, both verbal and in writing
• Excellent customer service skills
• Ability to demonstrate commitment and flexibility at all times
• Multi-tasking skills and ability to work on a variety of items simultaneously
• Good Time Management skills

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect…

What we can offer you:

• An inclusive workplace

• Excellent package: solid basic, strong bonus and company benefits

• Flexible and hybrid working in line with role requirements

• Career development and life-long learning opportunities

• Opportunity to join a global company

Working towards a sustainable future

Our approach to sustainability is to pursue a balance of People, Planet and Prosperity and we’ve incorporated a range of Environmental, Social and Governance (ESG) objectives in our overall business strategy, tackling seven priority issues including Zero-Carbon Society, Circular Economy, Open Innovation and Diversity & Inclusion. We’re also accelerating our energy-saving initiatives and use of renewable energy, as well as providing digital services for new ways of working.

We are an equal opportunities employer

Ricoh UK is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.