Online Administrator / Helpdesk Advisor
Full job description
Copperfield Recruitment
Salary: £26,000 per year
Online Administrator / Helpdesk Advisor
To service Online clients to the profit of the Company and the service level agreements agreed with the client by providing excellent customer service at all times, building relationships and ensuring the efficient processing of all bookings and queries received.
Fulfill requests relating to Online reservations and provide user support for the online booking tools
Ensure all online reservations are completed successfully and where required handle bookings manually.
Handle incoming calls in a professional and timely manner. Take ownership and responsibility for all client queries handled until successfully concluded.
Ensure all administration duties are completed accurately and within a timely manner.
Liaise with external suppliers to ensure a high level of service to our customers.
Where applicable ensure that all fare rules, regulations and conditions are given correctly with a full explanation.
Respond to and perform re-issues and recalculations in accordance with clients changing needs.
Ensure awareness of key preferred suppliers. Comply with and work towards achieving KPI`s.
Ensure that agreed service levels are maintained and any problems are reported to your line manager in a timely fashion and in the agreed format
Ensure that you work effectively as a member of the team
QUALIFICATIONS & EXPERIENCE:
Travel Experience an advantage. Global Distribution Systems. Geography. Customer Service
PLEASE ONLY APPLY IF YOU LIVE WITHIN A COMMUTABLE DISTANCE OF THIS LOCATION.
Please note your CV will be reviewed against the vacancy criteria and we will contact you within one week if we wish to progress your application any further.
Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
To apply for this job please visit definitejobs.co.uk.