Customer Success Manager
Full job description
Wallace Hind Selection LTD
Salary: £30,000 per year
Account Manager, Customer Success Manager, Project Manager, Installation Manager, you go by many names, your capable of spinning multiple plates, crucially though you don’t drop any. This Account Manager onboards customers, is the font of all knowledge and ensures the customers journey from newbie to expert is seamless. We will give you all of the tools, you bring your persona, talent and drive.
BASIC SALARY: Up to £25,000
BENEFITS:
· £10,000 OTE
· 24 days holiday
· Company provided lunch
· Employee share scheme
· Personal development budget
· Contributory pension
· Bonus for meeting objectives
· Clear progression opportunities
LOCATION: Northampton
JOB DESCRIPTION: Account Manager, Customer Service Manager, Customer Success Manager
Whilst we will call you a Customer Success Manager, because ultimately YOU are critical in assisting our/your customers and clients in successful implementing and using our software, you ultimately wear many hats.
Key tasks:
· Greeter – welcome and induct new clients into the system
· Trainer – offering guidance and support on how to maximise their investment
· Communicate – With ease over the phone and via video (Teams, Google hangouts, Skype, Web ex)
· Account Manage – work closely with the client to see if there are other opportunities to support them.
PERSON SPECIFICATION: Account Manager, Customer Service Manager, Customer Success Manager
We will teach and train you on our systems, nut we need you to have to persona and articulation that puts others at ease when using new software or technology
Most likely you will have:
· Working in a business-to-business customer focused role
· Done some form of coaching or mentoring of others, or ‘walked’ colleagues/customers through a process
· Presence and poise to hold customer’s attention and simplify sometimes complex presumptions
· Be commercially aware and able to spot opportunities for growth
Ultimately you are 100% customer driven, ensure they get everything they need from you and the business, that they are happy and comfortable using the advice and guidance you have given them, and if not, they are happy to call you.
THE COMPANY:
Founded a little over 5 years ago by two people who just knew ‘it could be done better’, we’ve grown enormously into a multimillion-pound business disrupting an industry which has been around for over 500 years. We are not traditional, we are not confined, we are today, current, and racing towards a very bright future and we need You.
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services:
INTERESTED? Please click apply. You will receive an acknowledgement of your application.
REF: MH17022, Wallace Hind Selection
To apply for this job please visit definitejobs.co.uk.