Contact Centre Team Leader
Full job description
Select Appointments
Salary: £26,000 per year
At Select Appointments, Norwich we are currently recruiting on behalf of our client for a Contact Centre Team Leader. The client is a very well established business that operates across the UK in the manufacturing sector. The successful candidate will be responsible for managing a team of up to 12 advisors targeted to deliver leads and sales through excellent customer service.
Contact Centre Team Leader – Key Duties and Responsibilities
To ensure individuals and the team meets business targets by ensuring the delivery of productivity through all KPI’s and business reports
Ensuring the team meets and exceeds customer service standards
Effectively motivate, monitor and coach the team to continually improve resultsExperience and Skills required
A minimum of 6 months hands on supervisory experience within a contact centre or similar work environment
Experience of meeting targets
Organised and able to multi task
Effective coaching and influencing skillsPersonal Characteristics
Confident and motivated with the capability of working to targets
Approachable with the ability to treat information confidentially and sensitivelySalary and Benefits
£18000+ OTE
37.5 hours per week
2 week rota – Monday to Friday 9.00am – 5.00pm and Monday – Thursday 9.00am – 1.00pm and Saturday 9.00-5.00pmClosing Date: 28th April 2015
If you would like to apply for the position of Contact Centre Team Leader, please submit your CV via this website.
To apply for this job please visit definitejobs.co.uk.