1st Line Helpdesk Analyst / Service Desk Analyst

1st Line Helpdesk Analysts/Service Desk Analysts are urgently required by our client, a large NHS Trust.

Working as part off a dynamic and enthusiastic team you will be required to provide 1st line desktop and application support to GP’s across the Trust. The successful candidates will have at least 1-2 years experience of providing 1st line support within the NHS industry, including experience of MS Office, Windows 7, printers and mobile devices. As well as good technical knowledge you must have excellent communication skills, the willingness to assist and achieve resulting in a fIrst time fix for no less than 70% of the calls answered. A percentage of the calls if need be can be escalated to the 2nd and 3rd line team. You must also show patience and understanding whilst providing nothing less than a first class service.

This is initially a 3 month contract with the opportunity of a permanent role after the 3 months. A fantastic opportunity for a motivated and driven candidate who wants to succeed and build a career within the IT industry.