IT Support Engineer

Salary: £26,000 – £33,000 per year

IT Support Engineer
Location: Cumbernauld, G68 0EH
Salary: £26,000 – £33,000per yearDOE + Company Car
Contract: Full time, Permanent
We are Aspen Solutions and we are now recruiting.
We provide Flexible IT sales and support our customers can trust.
Our experienced team care about our customer’s needs and we always build long lasting relationships that challenge us to consistently be the best.
We now have a fantastic opportunity for an experienced IT Support Engineer to join our multi-disciplined, highly experienced IT team, supporting SMEs, Corporations and Charities.
As our IT Support Engineer, you will be responsible for:
* 1st and 2nd Line Onsite and Remote support of IT systems via eTicketing Systems
* Telephone and Remote Support
* Providing onsite support and project installation services.
* Ensuring all users get the maximum from our hardware, networking and software.
* Significant liaison with colleagues, IT suppliers and customers.
* Maintaining an exceptionally high level of customer service.
In order to be successful in this role you must have:
* A Minimum of 3 years’ experience in an IT Support role.
* An HND or above in IT related environment (or equivalent).
* Should hold current and pertinent Microsoft Certification or be able to demonstrate extensive experience.
* A full clean driving license.
* Must have networking experience of LAN / WAN and wireless environments.
* Must have extensive knowledge of Microsoft products including RDS, Azure, 365 Etc.
* Hyper V and VMware experience essential.
* Should have experience of telecoms systems installation and support.
* Should be able to demonstrate problem solving abilities in difficult and pressured workplaces.
* Should have strong verbal communication skills.
* Should be able to generate accurate ticket, initial documentation and knowledge base updates, as well as other customer-based reports as required.
The successful candidate will be based from Home.
Travel will be required between customer sites (throughout the UK) and our combined service centre in Cumbernauld.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today, forwarding an up to date copy of your CV for consideration in the first instance.
Covering letter is preferable but not required.
No agencies please.