Housing Officer

An exciting opportunity to work for a large housing association based in Hammersmith, London.

We are looking for an experienced Housing Officer on a temporary contract to start ASAP.

If you apply for this role you must be able to start work immediately and have a current DBS.

As a Housing Officer you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch.

You will be responsible for collecting rent, ordering and managing repairs, managing empty homes and lettings and dealing with any tenancy or neighbourhood issues that arise. You will visit residents annually to agree their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress.

Main Responsibilities: –

1. Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately.

2. Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained.

3. Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary;

4. Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels;

5. Encourage and support residents to improve their involvement in their homes and local communities;

6. Adapt to resident needs across all tenure types;

7. Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction.

8. Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role.

9. Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team;

10. Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs

11. Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications.

12. To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales

13. To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management.

14. Effectively manage the income and expenditure for all properties on your patch;

15. Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors.

16. Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate

17. Establish a good rental payment culture in your residents providing them with advice on the best, most cost effective method of payment.

18. Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice

Please note, due to a large number of applicants only the successful candidates will be contacted. Adecco is an equal opportunities provider.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.