IT Support Consultant

Salary: £30,000 – £32,400 per year

A remote, UK based, full time, perm IT Support Consultant is needed for a well-established UK-based company who provides a multitude of Analytics & Application Development services, coupled with Cloud & Managed services to business customers & leading tech partners throughout the world.

Based in Nottingham & Manchester, the core lines of business are B2B Computing & Cloud Services, including UK wide end-user Analytics solution deployment for many major corporate organisations.

They also successfully partner with several major tech vendors, including IBM, AWS, Thoughtspot, Digital Hive, Starburst & Microsoft.

Reporting to the Head of IT Support, you’ll be working as an integral part of the IT Support Team, supporting & assisting the evolution of IT in the organisation.

The role requires you to have the willingness to want to aid in all aspects of the IT service & assisting other teams where required in the business.

Core Key Responsibilities & Accountabilities:-

• Troubleshoot IT problems, diagnose & solve hardware/software Incidents/problems, install, maintain & support internal & external applications
• Provide exceptional service & support to the business & to customers, whilst providing solution(s)/work around(s) to incidents & problems
• Contribute to policies, documentation, knowledge, processes & procedure, ensuring appropriate standards & procedures are adhered to
• Supporting Users on both hardware & software applications, prioritising & managing several open cases & mini projects at any time, working with a variety of business & tech teams to enhance their service offering
• Administer backups & restores for internal & external customer, keeping up to date with advancements in tech & have the ability & willingness to learn
• Developing & improving applications & processes to improve on operational efficiency
• A high level of customer service experience & ideally past experience working in a helpdesk environment

Nice to Have experience in the following:

• Microsoft Azure admin
• Jumpcloud admin
• AWS
• IBM Cloud
• Google Admin
• Thoughtspot
• Digital Hive
• ESET Endpoint admin
• IBM Cognos
• Network trouble shooting, TCP/IP & general WAN/LAN troubleshooting
• Microsoft SQL Server, Visual Studio, SSIS, SSRS
• Windows 10 & Windows Server 2016+
• Linux
• CentOS
• Android & iOS mobile support
• Good knowledge of computer hardware (servers, laptops & desktops)
• Full UK Driver’s license
• Willingness to travel in the UK should the need arise

Nice to Haves:

• Experience within IT service management
• Exceptional Customer Service skills
• Excellent troubleshooting & problem solving skills
• Past experience using helpdesk applications
• Basics of developing software applications