Complaint Handlers (Mortgage Complaints Project)

About Huntswood: Huntswood is a specialist resourcing and consultancy firm working in the areas of governance, compliance and complaints. They provide resource to help companies solve their regulatory issues, and expert advice to help them govern responsibly and better manage ongoing regulation.

About the role: Working on behalf of one of our clients you would be responsible for investigating customer complaints by reading detailed documentation, speaking with customers to find out further information relating to their claim, preparing notes and correspondence accordingly and calculating repayment amounts where applicable. Due to the intense workload you will be required to work within a target driven environment, ensuring a set amount of cases are completed each day.

About you: To be successful in this role you will be a confident communicator with superb administration and analytical skills. You will have experience in complaints handling, customer service or general administration. Exposure to mortgage products will be highly advantageous in this role. Whatever your background you’ll be a competent computer user with a good working knowledge of all major MS packages.

Hours: You will be required to work 9am until 5.30pm, Monday to Friday, additional working hours are likely due to the nature of the role. You will also be required to work one Saturday each month.

Location: Leeds.

Rate: £180 per day.

Contract Term: Ongoing.

Please be aware that if you’re successful in your application we will carry out a financial probity check, a basic disclosure check and a reference background check.