Assistant Business Centre Manager

Salary: £26,000 per year

Assistant Business Centre Manager / Assistant Customer Services Manager

My client are a provider flexible, managed office space across the UK. They are looking for an exceptional individual to fill the role of Assistant Business Centre Manager in Bradford. Ideally coming from either a similar role or an assistant manager within hotels, estate agency or leisure ideally.

To provide our customers with an exceptional experience, as well as supporting Business Centre Manager.

Reporting into Business Centre Manager

Job Description:

Responsibilities include but are not limited to;

Front of House – 35%

• Welcoming visitors to the Business Centre
• Offering refreshments to guests/tours
• Rapport building and fact finding with customers
• Managing incoming mail; Inc. signing and managing deliveries
• Manage Mailbox and Virtual office customers
• Managing access control for new/departing customers, visitors, contractors
• Maintaining log of guests, contractors and attendees for fire log
• Work closely with customers upon onboarding to ensure a smooth transition
• Resolve any concerns or problems regarding the business centre experience, office set up and IT

Customer Management – 30%

• Enhance the customer journey – build and strengthen rapport
• Coordinate and organise customer engagement activities
• Promote and encourage site networking and event participation
• Identify opportunities to link customers and their businesses with one another
• Promote ‘refer a friend’ incentive
• Manage relationships; encourage positive reviews and oversee complaints

BCM Support – 30%

• Conducting viewings and sales
• Encourage and promote ESG interactivity and engagement
• Deputise BCM role with all aspects of Business Centre management
• Devise regular fun and engaging activities to hold within the Business Centre
• Support social media activity – content, pictures & videos for followers
• Answering and managing calls and enquiries
• Maintaining availability lists, pricing and newsletters
• Support regionally when required within the wider team

Operations – 10%

Maintain the highest of professional standards

Daily review of cleaning and maintenance levels

Oversee cleaning and maintenance operatives and contractors

Ensure kitchens and communal areas are presented at their best at all times

Maintain sales literature and collateral, Inc. ordering thereof

Maintain standards and oversee management of meeting room bookings

Stationery and supplies management and ordering

Participate and drive activities that improve the quality of the services provided

Key Skills:

Excellent communication skills at all levels

Problem solver by nature

Sales Experience

Good knowledge of use of IT

Use of Microsoft 365

Good telephone manner

Professional appearance and personality

Flexible

Full clean driving license

If you feel you are well suited to the above role then please for immediate interview!