1st Line IT Support

If you’re looking to kick-start your career in IT, this is the place to be! A fantastic global creative agency is looking for an enthusiastic and pro-active Helpdesk Systems Analyst with Mac & PC knowledge to join their lively Tech Team in their funky offices in central London.

You will have likely seen the same old IT jobs out there but this role and company is different. Where no two days are the same, with a brilliant company culture and lots of projects to get involved with, you’ll be expected to develop great working relationships with end-users (aka your lovely colleagues) to provide a top-notch service.

Duties will include:

• Providing 1st & 2nd line technical support for Mac and Windows system issues (OS and applications)
• Providing meeting room, video conference and presentation support
• Asset Management and equipment tracking
• Troubleshooting connectivity problems for remote users
• Installation and configuration of software in a controlled manner
• Managing rollouts of new mobile devices and iPhone support
• Hardware support
• Setting up new starters, account creation and user inductions
• Providing remote support for the USA and China offices

Additionally if there are projects you want to get involved in, great! The potential for learning in this job is limited only by the ambitions of the Individual. Upcoming projects include Windows 10 roll out, Office 365 migration and cloud based collaboration software.

What they’re looking for in you:

• Mac & PC knowledge
• Degree educated (any degree, it doesn’t have to be IT!)
• Willingness to learn new skills
• Great energy and get-up-and-go
• The ability to join in with great office banter. Very important this one. You will not only work hard but have fun with it at this agency!

Although this isn’t essential, it would be hugely advantageous if you have an industry qualification such as MCSE – Microsoft Certified Solutions Expert or ACHDS – Apple Certified Help Desk Specialist. If not, a willingness to learn about, and an interest in technology, IT and digital is a must.

It’s important that you don’t just have the relevant skills for this role but the right personality fit, so please help us by including a short, INFORMAL cover letter with your application explaining why you particularly like the sound of this role. We don’t need an essay – just a few lines is great so don’t panic! No generic or informal cover letters please, we can spot them a mile off and it won’t help your application!