Duty Manager

Salary: £14.4 per hour

Job description

Duty Manager

The Royal Hotel, Kirkby Lonsdale

This is an exciting opportunity for you to join a business that is part of James’ Places, a progressive and expanding collection of wedding venues, hotels, pubs and restaurants.

About the Job

Based at The Royal, You’ll be responsible for all staff on shift including front of house and kitchen teams ensuring that they are ready for service, aware of daily business activity and that communication is clear and consistent throughout the shift.

It’s a hands on role in a busy environment – you’ll be involved in service ensuring customers are greeted, seated and well looked after. It’s important that our staff provide a warm and welcoming service to customers and you’ll play a part in training and developing the team to ensure consistent service standards.

You’ll also be a point of contact for queries and complaints while on duty. You’ll be responsible for the security of the building while on shift, opening and closing the premises, cashing and closing tills and conducting safe checks.

This is a full time role working various shifts across Monday to Sunday.

About You

’ll know what it means to deliver exceptional service, achieve consistently high standards and ensure customers are at the heart of everything we do. You’ll be a hands on manager leading by example to create and maintain a motivated and happy team.

You’ll already be or have experience of being a Duty Manager as well as:

• Strong organisational skills.
• Excellent communication skills with the ability to communicate at all levels.
• A strong customer service focus with the motivation to consistently drive high service levels.
• Experience of managing a team — ensuring duties are clear, monitoring performance and providing feedback, motivating and leading the team, preparing rotas.
• Closing the Premises
• Cashing up
• The ability to work in a high pressured environment with a calm character.
• Results driven and motivated.