Insurance Helpdesk Advisor

Insurance Helpdesk Advisor
West Yorkshire
Salary: £26,000per year

An exciting opportunity has developed at a leading Insurance Software developer to provide a first response to issues within the insurance field. You will provide support and guidance to brokers, and utilising your existing insurance knowledge you will be able to troubleshoot problems and provide solutions and advice.

This is an excellent opportunity to join an expanding organisation, in a role that will both build upon existing insurance experiences, and provide you with new skills, enhancing your career.

The Role

Investigate and provide solutions for issues raised either from client calls to the service desk or from internal sources.
Produce clear specifications relating to user problems that ensure timely and efficient solutions.
Recognise when a call is not readily resolvable, and how to escalate it.
Carry out testing and investigate and report error found.
Assist the manager responsible in controlling the number of calls open on the Help Desk.
Use the formal call logging system in place, and be responsible for the quality of the information recorded.
Ability to work as part of a team.
Demonstrate an excellent customer service focus when dealing with clients.
Produce site visit reports and following up actions where appropriate.

Please visit for further opportunities.

Foot Note:

If your application is successful we will contact you to discuss the opportunity in more detail within 48 hours of receiving your application. If your application is unsuccessful, the information supplied may still be retained for use in connection with future vacancies.

Due to the overwhelming application response we receive through various sources, should you not hear from us within one week then please assume your application has been unsuccessful.