Customer Issue Resolution Analyst

Salary: £44,400 per year

Customer Issue Resolution Analyst
Contract Length – 6 months
Location – Bracknell
Salary – £44,400

Role Profile

The Customer Issue Resolution (CIR) Analyst is mainly responsible for delivering effective improvement activities driving high quality services in Dispute, Returns/Credits, and Credit & Collections Management and Resolution.

This is an analytical position, working closely together with Customer facing CIR representatives, Quality Teams, and partnering with internal clients and cross-functional team members to drive improvement results. It is needed to have a comprehensive analytical mindset, good understanding of business processes, procedures and information, turning data into useful and actionable information that improves inflow of CIR tasks, Customer cycle time or collection efficiency.

The main objective in this role is to secure efficient AR collection for 3M and ensure fast cycle time on Credit order release. Furthermore drives analytical work into actionable improvement activities that proves effective for complaint & collection activities. This position works independently to meet targets and objectives set by 3M management. Additionally, the position works with senior co-workers, supervisors and/or management for guidance on difficult or unusual situations.

Skills
Working knowledge of Customer Issue Resolution theories and practices.
Demonstration of strong interpersonal, communication, analytical, organizational and planning skills.
Demonstration of strong project lead skills – Disciplined, organized and resilient and deliver results
Demonstrates the following competencies: resolute driven, adaptability, initiative, accountability, teamwork and continuous improvement mindset.
Handles a variety of projects and develops solutions for moderately complex issues. Strongly deliver and follow Team KPI targets in timely and efficient manner
Demonstrated skills and knowledge in financial statements analysis, negotiation, and credit and financial counsel principles.
Experience with customer service processes and systems – SAP and Sales Force.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.