Customer Adviser

Customer Adviser (Part Time) £26,000 + unsocial hours pay + benefits

Shift Pattern: Part-Time Mixed – 16-34 hours per week. Shifts between Mon-Sun. 16:00-00:00 (Mon-Fri) & 08:00-19:00 (Sat & Sun) Minimum 3, maximum 5 days per week. 4 – 10 hour shifts. Weekend days will be fixed. 

Unsociable hours increase: 50% for hours between 8pm & midnight. 

As our customers’ first point of contact, you’ll be there to listen to their questions, provide the best answers, and offer clear, jargon-free support over the phone. Their questions will be as varied as their personalities. You’ll help them to understand products and services, and make use of them – from transferring money, to setting up standing orders. Our customers are important to us and by listening to what they need you’ll be an important member of our team. In short, you’ll have a role that matters.

You’ll enjoy some fantastic benefits too. For instance, a quarterly performance bonus, 22 days’ holiday, private medical insurance, contributory pension scheme and a flexible package that allows you to choose cash or pick from a range of benefit options including retail discount vouchers. And that’s not to mention the great training and support you’ll enjoy from day one to develop new skills, take on fresh challenges and move your career forward.

What do we want in return? Quite simply, we want you to use your natural people skills to give the best possible service to our customers over the phone. You’ll ensure that everyone gets the care and attention they deserve. As well as offering clear information, you’ll also need to work to customer satisfaction and quality targets.

Think you’ve got what it takes? Then click to find out more and apply.