Customer Service Associate

You don’t have to look far to reach your full potential. You can deliver your greatest performance just two miles from Elland Road Stadium.
This role offers an attractive total reward package with an annual discretionary bonus, flexible benefits, excellent pension scheme and employee discounts. What’s more, you’ll have access to free parking, as well as a library and contemplation room, chill out rooms with gaming facilities and our onsite restaurant.

We’re open from 7.00am – 12am, Monday to Sunday and operate varying shift patterns within those hours, so you’ll need to be flexible to accommodate our customers’ needs.

Here you’ll be dealing exclusively with our HSBC Advance customers. They pay monthly fees for their accounts, and they expect to get a level of service to match. So, while dealing with a range of enquiries – from travel insurance to life cover, breakdown assistance and more – you’ll be expected to go above and beyond for your customers.

Matching products and services to people’s needs, you’ll provide them with exactly the same professional treatment they’d receive face-to-face. It’s a great way to build on your existing customer service skills.
We work to put the customer at the heart of everything we do, so it’s vital that you can focus on their needs.
A confident communicator, you should be able to adapt your conversational style to build a good rapport with individual customers. Meanwhile, your positive and conscientious approach will ensure you maintain quality standards at all times. We’re looking for individuals who can share examples of their significant customer service experience.

In return, we’ll do everything we can to help you thrive in our sociable working environment. We’ll give you plenty of support with 12 weeks of full time comprehensive training both in the classroom and with support in the live call centre environment, as well as ongoing coaching and mentoring to grow your knowledge of our products and services. Your hard work will be recognised. And, as you progress, your manager will help you plan a structured career path, setting clear goals and providing feedback to help you achieve them. You’ll have all the individual development opportunities you need to go further, not just here, but in other areas of the business – maybe even another part of the world.

Depending on your individual circumstances, you could have the opportunity to apply for our award winning graduate and apprentice schemes.

So join our team, and if you’ve got plenty of ambition, you could take your career anywhere with us.
Just follow the link to begin your application. You’ll need to create a profile and complete an online judgement test, so you can get a feel for what the role is really like. If you’re successful we’ll arrange a telephone interview to get to know you better before arranging a face-to-face interview.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.