Mailroom Assistant / Operative

Mailroom Assistant / Operative 

Are you self-motivated with a “can do” attitude? Are you client focused with excellent customer service skills? Are you PC literate with previous mailroom experience? 

How would you like to work for a global business process outsourcing (BPO) organisation, who is part of Deutsche Post DHL group, with a client base of blue chip FTSE100 and Fortune 500 companies within the Public Sector, Financial Services, Legal, Pharmaceutical, Life Sciences and Energy industry sectors? 

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for! 

Position: Mailroom Operative 
Location: Glasgow G1 (with the possibility of transferring to Livingston at a later date) 
Contract: Permanent 
Hours: 37.5 hours per week [Monday – Friday] Alternating Shifts, Week 1: 09:00 – 17:30, Week 2: 10:30 – 19:00 
Salary: £26,000per year 

ROLE: 
The Mailroom Assistant / Operator will support the Mailroom Team Leader in ensuring that all operational aspects of the account providing Mailroom services are delivered to the PPI Team within the client`s Glasgow Buildings. 

RESPONSIBILITIES: 
a) Process queries and complaints effectively seeking referral where appropriate. Sort, count, date / time stamp (where appropriate) and distribute all incoming mail. 
b) Collect mail as appropriate and distribute as required. Make courier bookings using phone / computer systems. 
c) Make internal deliveries and collection of mail / courier items from other client premises within Glasgow City Centre. 
d) Deliver / collect mail / files as required. Trace unidentified mail. 
e) Keep process documents including mail sorting lists updated. 
f) Flexibility with regards to working hours to meet business needs. 

ESSENTIAL SKILLS / EXPERIENCE: 
a) Previous mailroom experience preferred. 
b) Strong customer service skills. The ability to work well under pressure. 
c) PC literate; display an adaptable and flexible approach. 
d) Maintain a professional appearance and business-like manner at all times in order to instil confidence in the services provided. 
e) Able to handle difficult situations well and to act appropriately. 
f) Focuses on clients first and strive at all times to exceed their expectations. 
g) Able to take responsibility to ensure that an outstanding service is delivered at all times and to smooth out potential issues. 
h) Able to think outside of the box and make decisions, if required, in the absence of the Team Leader / Manager. 

The Package: 
In return, the Mailroom Operator will receive a Salary: £26,000 – plus bonus and benefits which includes Private Medical Insurance, Personal Accident Cover, Life Insurance / Life Assurance, Company Pension, Corporate Eye Care and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer who is part of Deutsche Post DHL group; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects. 

You may have experience of the following: Mailroom Operative, Customer Service, Mail Room, Post Room Assistant, Mailroom Clerk, Administrator, Post Room Operative, Administration, Mailroom Assistant, Customer Services, Mailroom Administrator, BPO, Business Process Outsourcing etc. 

Williams Lea positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

This vacancy is being advertised by Easy Web Recruitment, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.