Sales & Retention Executive

I am currently looking to recruit a Customer Retention Specialist to work in a newly formed department for our clients prestigious brand based in Cambridge.

Customers want to speak to friendly, helpful staff. You will be there to contact existing customers and arrange a suitable appointments to upgrade their cars at a convenient time for themselves.

Reporting to the Sales Manager your duties will include:

• Contacting customers by telephone who have a year or less to maturity of their current vehicle’s finance agreement to ascertain their intentions and attempt to arrange an appointment for the customer in order to explore an earlier than anticipated change cycle.
• Respond to finance house notification of a customer requesting an early settlement and assisting the customer with any information they may require when changing their car
• Contacting customers who have been identified as in “parity” and can change their car earlier than anticipated for a similar monthly payment
• Handle incoming and outgoing follow up phone calls in a courteous manner
• Arrange and confirm appointments for customers to visit the showroom
• To build and maintain excellent relationships with all managers across the Group.

Successful candidates will have:

• Pleasant telephone manner
• An ability to sell appointments
• Active listening skills
• Passion to deliver exceptional customer service
• Organisational and IT skills
• Competitive streak to ensure sales appointments made to maximise their bonus opportunity

In return you will be rewarded with a basic salary of up to £26,000plus a realistic OTE of £30000.
Hours of work are Monday to Friday 8:30 to 6pm