Technical Software Support Specialist

Salary: £31,200 – £43,200 per year

We are looking for a Technical Software Support Specialist to join our growing team. This is an interesting and varied role, where the postholder will be able to support both internal and external customers with:

* Onboarding new customers onto the Insight Legal platform: From migrating data over from the client’s old provider onto our software, right the way through to installing the Insight Legal Software product onto the client’s system to enable them to start using it.

* Providing Technical Support: To both external and internal customers.

* Supporting the in-house IT provision: with everything from setting up new and existing employee with their equipment, right the way through to administering and supporting business-critical internal software.

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* Must Haves

* Someone with a minimum of two years proven experience within an IT/Technical environment. Strong Customer Service Skills to both internal and external stakeholders. Technical proficiency in; Microsoft Windows 7-10

* Windows Server 2008-2019

* Microsoft Office

* Office 365

* Microsoft SQL Server

* Software Install and Config. Azure/Cloud Platform experience

The Technical Software Support Specialist role is crucial within the Professional Services team which ensures an effective onboarding of new customers and also to the smooth running of inhouse IT operations.

As this role is customer facing, the Technical Software Support Specialist needs to deliver an excellent level of customer service to maintain our quality brand.

DUTIES AND RESPONSIBILITIES

* Processing data migrations for the company.

* Obtaining data from customers’ existing systems and processing in-house migration tools and checking the results

* Gain access and export data from new clients’ current systems

* Process customer’s current system data through our data migration tools.

* Analyse and confirm the results following all internal guidelines

* Help to achieve monthly, quarterly and annual turnover through effective migration techniques and timescales.

* Implement the company’s Software Product

* Liaise with customers and IT services companies in order to install the Insight Legal product set

* Promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention

* Provide Technical Support

* Provide Technical Support to the company’s customers.

* Provide support to Professional Services Team members on more technical issues.

* Create and maintain Users accounts for internal systems.

* Hardware/Software configuration of all new and existing Company employees.