Special Orders, Returns & Packing Supervisor

Job Title: Special Orders, Returns & Packing Supervisor

Reporting to: Warehouse Team Leader

Job Purpose

· Receiving, picking, packing and despatch of all special orders;

· Processing of customer returns;

· Supervision of all in-house packing and relabeling.

Expectations of the role are as follows:

· You regularly hit performance targets set by the Team Leader/Line Manager;

· You take it upon yourself to gain a general appreciation of the companys activities;

· You communicate clearly with, support, and work in alignment with, your colleagues and line manager;

· You look for ways of improving how things are done here and look for ways of how you could bring further value to the company;

· You familiarise yourself with Health & Safety and Company Rules & Procedures and adhere to these policies at all times;

· You handle all products with due care and you do not damage them through poor handling;

· You keep all areas tidy and free from the waste you generate;

· You respect and do not misuse, neglect, or cause damage, to any company equipment that is supplied to you;

· In addition to any management support you receive, you nevertheless take your own steps to improve your performance in your role;

· In all your dealings, you are open and honest and go about your work with commitment and enthusiasm.

Your individual responsibilities are:

· Supervise the receipt, picking, packing (inc. re-work) and despatch of all special* orders; making sure all deliveries go out in full, on time, undamaged and to the correct specification;

· Making sure all orders are booked in for delivery as advised per the order specifications;

· To communicate promptly, any issues that may affect our ability to fulfil any orders;

· Supervision of all packing activities at WDC, ensuring activities stay in line with agreed KPI targets;

· Accurate recording and reporting of ALL packing and rework (job no, packer timings, no of components used etc);

· Issuing all rework and packing data to your line manager for verification and submission to accounts on the last working day of the month;

· Processing of all customer returns;

· Any other duties, as the Company may reasonably request or require

This is a temporary to permanent role. Benenfits include:

Pension scheme

Healthcare scheme

20 days holiday lus 8 days bank holiday initially but rising with length of service.

Please note, due to the volume of applications for each role we are unable to respond individually to every application. Therefore, if you have not received a response within 5 working days of submitting your CV then please deem your appliaction to be unsuccessful on this occasion. Thank you.