Service Controller

Service Controller
£19000 + Overtime
BARNSLY
Permanent Role

My client is a market leader in their field, they have over 2000 vehicles on hire. Currently they are looking for a service controller to work within their breakdown team – This is a key part of the organisation, providing excellent customer service to their wide range of clients.

The ideal Candidate
You must have an engineering or mechanical background with excellent customer service and communication skills.

Responsibilities

• Be responsible for the efficient and effective deployment of Field Service Engineers.
• Ensure the delivery of the best practicable customer service relating to field service activities, taking calls from both internal and external customers. Keeping the customer informed at all times of job progress.
• Report any problems that could escalate
• Log all call details and note response times for in house Engineers and service providers.
• Communicate with engineers/sub contractors on job requirements and follow the job through from start to finish ensuring parts are supplied in advance (wherever possible) and work has been completed on time and within budget reporting any deviation to the supervisor as appropriate.
• Identify urgent/non urgent repairs to allow full utilisation of engineer’s time and respond to engineers requirements in an efficient and professional manner.
• Utilise engineers in a cost effective way, communicating with other controllers as and when required.
• Confirm job completion and process ready for invoicing/closing ensuring all relevant details relating to the job are enclosed
• Order and ensure efficient delivery of parts to engineers either on site or to home address as required.
• Maintain a daily diary of outstanding jobs to ensure job/customer follow up takes place.

Hours
8am to 5.30 Monday to Friday,
Saturdays 8am to 12 noon – on a Rota
Stand By cover over 3rd week, paid at overtime rate

Please, contact by email only.