Field Service Engineer
Full job description
OWOA
Salary: £36,000 – £48,000 per year
Our client has an exciting opportunity for the right person to join an experienced team as a Field Service Engineer supporting a diverse and exciting customer base, including several blue-chip accounts, covering the London and South East region.
You will not only deliver BMS Support to an allocated base, but also provide a proactive approach and develop meaningful relationships with your customers and demonstrate our values whilst helping to drive the service transformation.
Your Responsibilities:
Operate within our clients policies and guidelines to ensure we work in a safe and responsible manner taking a zero-tolerance approach to unsafe behaviour
Take ownership of your customer base to meet/exceed our contractual requirements
Delivering a best in class service
Working closely with the customer to identify operational issues that we can resolve
Provide clear and concise service reports that demonstrate the values of the business
Proactively identify and provide quoted solutions for improvements, upgrades or repairs
Identify energy and enhancement projects to provide suggestions and opportunities beneficial for both parties
Advise and assist Operations Managers and Sales with larger opportunities
Identify project opportunities on your accounts and on potential new business accounts
Work closely with your team coordinator to ensure that the team’s operational objectives are achieved
Take part in the team call out rota and support other members of the team where possible
Take pride in your role by presenting yourself in a smart and professional manner
Embracing and become a role model for process and policy adoption, delivering service in the region to the highest ethical standards
Ensure you continue to develop your technical and industry knowledge through the training school and keeping abreast of technological developments in the industry
About you:
Due to the nature of the role, an Electrical background, BMS and/or HVAC industry experience would be beneficial but not necessary
You possess previous experience in the Field Service environment, where you had to look after customers
You are a motivated individual who would be willing to learn about the product range and what it can offer its customers
Be able to demonstrate related work experience and a strong track record in similar role
Positive attitude and constructive approach
Fluency in English (written and verbal) is a must
Hold a full driving license
What we can offer in return:
An attractive compensation package including the comprehensive fringe benefits expected of an international company
You can look forward to growing your career in a dynamic workplace with significant personal responsibility and attractive development opportunities
Optimal support on your career path through regular training opportunities
A dynamic and personal atmosphere, working with a global energised team
A company culture that encourages performance and cooperation
We are an employer that is characterised by both the appreciation and equal opportunities of our employees, a recipe for generating success
To apply for this job please visit definitejobs.co.uk.