Customer Service Officer – £10ph – W London – 6 Months Temp

Repairs Call-handler / Customer Services Officer – Social Housing

I am currently recruiting for an experienced Repairs Customer service Officer for an initial 6 month temporary position within a social housing maintenance contractor based in West London.

You will be required to take incoming calls & enquiries from residents & client representatives in order to raise repairs. The role will also require database maintenance, ensuring all performance data is kept up to date and accurate so the Key Performance Indicators can be monitored. The progress of repairs jobs will be recorded so that all departments have access to up-to-the-minute information. You will need to have a professional telephone manner and have experience dealing with difficult tenants, as well as an ability to calm situations that would otherwise escalate as complaints..

Previous experience in a similar role with a maintenance contractor, building company or repairs department is necessary; as are good computer skills and a professional telephone manner.

This position is paying £12 -10.50ph and will be temporary for 6 months. There is also a possibility for a permanent position after this 6 months.

The role is an urgent requirement, looking to interview this week so please forward your CV ASAP if you have the relevant experience and would like to be considered.