IT Support Engineer – Junior

Salary: £26,000 – £30,000 per year

*The Role*

To work within IT Team with a primary focus on providing Support to staff and carrying out maintenance to keep systems running and staff productive. Members of the team may also get involved in specific projects to put in place new systems or upgrade existing systems. 

*Duties and responsibilities*

*Support*

• Receive support calls and emails from staff on issues and maintenance requirements.

• Monitor support queues and where appropriate, ensure that work is correctly allocated to members of the team.

• Provide support where possible or escalate/seek advice as necessary.

• Keep staff informed of progress to manage expectations.

• Look to ensure all cases are dealt with within the defined SLA’s where possible.

• Identify trends of faults and unreliable hardware or software.

Attend other offices on a regular basis or as appropriate

• Support software/hardware upgrades and deployment.

• Provide support with project work as required.

• Monitor and report on progress of project sub tasks.

*Person Specification*

*Essential*

Experience 

• No experience is necessary but a passion in IT is a must

Main skills and abilities

• A personal commitment to quality and increasing skills.

• Ability to communicate clearly and politely.

• A logical approach to problem diagnosis.

• Able to work under pressure/difficult circumstances.

• Willing to accept mistakes and learn from them.

• Flexible attitude – happy with potentially inconsistent workflow patterns.

Essential Knowledge and qualification

• A basic understanding of desktop operating systems (Windows 10).

• A basic understanding of Microsoft Office (Word, Excel, Outlook etc.).

Nice to have 

• A basic understanding of networking and telephony systems.

• A basic understanding of windows server environments and virtualisation.

• Knowledge of support processes and use of call logging software.

• Organisation and coordination skills and experience.

• Communication and customer service skills and experience.

• Experience or understanding of IT support issues.

• An IT related qualification.

• A full UK driving licence.

*Location*

Basingstoke

*Salary*

£20k – £25k depending on experience

 for more information or to send us your CV.