Trainee Insurance Administrator

Salary: £26,000 – £26,400 per year

The Company

My client is an independent insurance broker who have been operating for nearly 25 years. The offer a full range of commercial and personal insurance service to their clients and now seek a Trainee Insurance Administrator to join their team in Surbiton to Work cohesively within the company, providing friendly professional advice to their clients, Supporting the growth of the business through effective administration, renewal retention and collection of clients premiums.

No experience of insurance is necessary as the client will provide full and comprehensive training. This is an excellent opportunity for the right person to build a career in the insurance sector.

Purpose of the Trainee Insurance Administrator

To assist all other members of staff in completing their roles in your capacity as Trainee Insurance Administrator. To learn about the practices and procedures and to in time move on to further areas. Providing insurance administration support across the business, contacting clients ahead of renewals to secure the business. Any other function as advised by the department manager to assist with the smooth running and growth of the business. To work as an effective team member to help ensure the optimum efficiency and profitability of the company.

Key Responsibilities

• Excellent customer service
• Customer retention through good service
• Adherence to procedures to ensure profitability
• Financial controls
• Contribution to growth of the business
• Customer Service
• Team Administration
• Claims Administration
• Answering the telephone within agreed company standards & guidelines
• Portraying a professional image to clients both over the telephone, face to face and written format
• Listening and responding to customer needs
• Open, sort all incoming mail
• Ensuring outgoing mail sent correctly
• To assist with all reasonable tasks
• To assist other members of staff in meeting their requirements
• To learn about practices and procedures
• Supporting the growth of the business through client interactions and renewal retention
• Processing of claims and ensuring that all appropriate parties are notified and Company processes are followed
• Ensure all appropriate claims are referred to integrity
• Be responsible for handling all financial transactions in accordance with Company procedure and FCA requirements
• Ongoing cohesive approach to day-to-day activities in support of business and colleagues alike.

Qualifications for the Trainee Insurance Administrator

C+ Grade GCSE Maths & English (Desirable)

Good numeracy and literacy skills (Essential)

Key Attributes

• Willingness to learn
• Team spirited
• Positive attitude
• Good numeric and literacy skills
• Positive attitude
• Customer focus
• Interpersonal skills

Package

Salary: £26,000 – £26,400per yearNegotiable for the right person

Working Hours – Monday – Friday 9am – 5.30pm

20 days holiday + Bank Holidays

Discretionary bonus paid twice per year