Senior Operations Manager

Salary: £72,000 – £84,000 per year

A brand-new opportunity for a Senior Operations Manager to join a provider of managed services, to ensure operational excellence across the site of a major Midlands transport hub.

The position of Senior Operations Manager will effectively lead a team to deliver a consistently outstanding client and customer experience.

Reporting to the Director of Managed Services and in a client facing capacity, the role will be accountable for ensuring a safe and secure environment for service users and colleagues across a multi-site operation.

Daily responsibilities will include – 

• Drive change and efficiencies by cost control and ensuring process compliance across the operation.
• Demonstrate keen commercial skills to maximise revenue opportunities.
• Manage and control all operational costs to budget, attending monthly finance reviews.
• Build effective stakeholder relations, offering an informed service, instilling confidence, and ensuring a visible onsite presence.
• Conduct monthly meetings with the client and attend the monthly PG meeting, ensuring all agreed actions are documented and followed up within agreed timescales.
• Provide operational insight to maximise commercial performance and profitability.
• Play a key role in contract expansion plans and subsequent implementation of new contracts to contribute to successful business growth.
• Responsible for the performance, ongoing leadership, and development of Operations Team Leaders and their direct reports.
• Learn and respond to engagement survey results to improve the working environment.
• Ensure effective rota planning to provide first class coverage and service across all areas of the operation.

The skills, experience, and behaviours you will need to demonstrate include:

• Expertise in leadership, development, people management and communication skills.
• Excellent stakeholder management skills with significant experience of dealing with internal, external, client relationships and third parties.
• Experience of working within a managed service contract environment.
• Proven track record of improving costs to a designated budget. 
• Strong experience of business planning, business analysis and a broad commercial understanding of the key performance indicators of managing a multi-site managed operation. 
• Ability to manage a multi-site operation empowering and delivering through your team.
• Experience of disciplinary and grievance procedures.
• Familiarity with technology within a secure environment would be beneficial.

If you are seeking a ‘hands on’ leadership role in a customer centric operation with opportunity for continued career development, send your CV for immediate consideration.

Note – Due to the nature of the business, the role will work 5 out of every 7 days, typically working 1 in 4 weekends.

If you would like further details before applying, please call us.

Thank you for your interest. We will assess your application and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually.

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