Sales Account Manager

Account Manager £15K with excellent bonus

We are looking to recruit a Telesales/Account Manager to join a successful company in Worthing. You will be required to maintain and increase sales to our clients database and to participate in business development of your sales accounts.

Actively promote special offers daily for your customer base to maximise on sales and profit and to carry out product specific promotional drives using your sales negotiating skills. You will represent the company in a polite and efficient manner at all times and deliver a positive experience on all contacts made.

The successful candidate will take sales orders via the telephone accurately and efficiently using the electronic call log which must be adhered to at all times. You will promote, up sell at all times to maximise account turnover/profit. To process faxed orders, email orders and ensuring all early answer phone orders are processed in time for delivery. Regularly check the status of clients orders to ensure that they do not miss their order cut off times.

Ensure that all incoming calls/outgoing are covered throughout the day, adhering to cut off times to ensure customer expectations are met and daily deliveries are not compromised. Monitoring customer sales whilst maintaining good customer relations and providing a 1st class customer service experience when dealing with customer ordering, enquiries & complaints.

You will be required to assist the Office Manager that all SOP’s are met & completion of relevant paperwork. Ensuring that customer returns/complaints are dealt with and logged correctly. Liaise with the appropriate Account Manager for your customer base and be flexible in working sufficient hours to ensure the needs of the company are met.

We are looking to speak to candidates with;
• Good organisation skills.
• Excellent customer service skills
• Who are able to work under pressure.
• With excellent telephone skills
• Who can develop relationships
• Who will deliver Results
• Team work with colleagues
Effective communication with all levels of Personnel/Management

The successful candidates should also have;

• Ability to work to deadlines
• High level of accuracy & organisation
• Computer skills – competent with all MS Office software
• Excellent communication skills.
• To deliver a positive experience on all customer contacts made
• Forward thinking & planning
• Self motivated
• Punctual