Regional Technical Surveyor

Salary: £53,525 per year

03110 Regional Technical Surveyor Salary is up to £53,525Bristol

Previous experience with buildings insurance claims?

Ability to provide technical support for building damage elements of claims

Do you have a construction background?

Do you have Estimating/surveying experience within insurance

Do you drive?

Regional Technical Surveyor

Bournemouth and Bristol

Salary is up to £53,525

Permanent

Full time

To assess damage for buildings insurance claims to determine whether claims should be accepted or declined, and to verify scope and quantum for accepted claims. To provide technical support as required for building damage elements of claims

Visit risk addresses and make claim assessments (validity of the claim quantum of the loss) and deliver the decision directly to the Policyholder/Authorised Person

Assist the In-House Surveyor Technical Advisors as required with the provision of a high quality and timely confirmation of claim assessment and technical advice service to the Policyholder/Authorised Person on buildings damage insurance claims

Evaluate customer Building claims (validity and quantum) from Surveyor reports and/or other relevant information (Policy and/or Claims Handling Guidance) and provide a detailed explanation to decline all or part of the claim with clear well communicated reasons

Progress and update Buildings Insurance claims including updating reserves, cash settlement payments, contractor instructions and closing claims as required

First stage support to Customer Services on FOS complaints including the writing of reports detailing the technical decision

Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit

Liaise with The company approved Building Contractors to review Contract variation; joint site visits to be arranged as required/applicable.

Validate customer invoices/quotations, using Xactware as required and discuss same with policyholders to ensure costs are fair and reasonable and that policy cover applies.

To undertake joint site visits with the company Complex Claim Handlers, discuss and agree any issues or outstanding items relating to policy cover directly with the Policyholder

To assist with audit and oversight of our Surveyor Network and Contractors with Regional Technical Surveyor and Supply Chain Manager assistance.

To undertake any individual or team task or activity reasonably requested and in line with the company values including being flexible and able to react in times of surge

Qualifications

Secondary education with qualifications in Maths and English, and demonstrable ability in numeracy skills & written English. Qualifications in surveying such as HNC or similar desirable

Experience

A minimum of 10 years construction experience, trade background considered

Estimating/surveying experience within insurance is essential

Experience of Xactware or other estimating software desirable

Skills

Excellent verbal and written communication skills

Good organisational skills

Accuracy and attention to detail

Tact and assertiveness when dealing with customers who may be distressed or angry

Ability to work well under pressure and meet deadlines

PC literate with good administrative skills

Ability to take on increased ownership and responsibility when necessary

Personality

Helpfulness and a passion for customer service

High energy levels

Positive approach

Team player

Completer/finisher

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence & a professional attitude

Highly motivated with ability to work on own initiative

What are we looking for?

Regional Technical Surveyor x2 – (Home Counties/Essex & Midlands) and (South West:Bournemouth/Bristol), Salary – Salary is up to £53,524.8 including car allowance. Previous experience with buildings insurance claims. Ability to provide technical support for building damage elements of claims. A minimum of 10 years construction experience, trade background considered. Half of positions are direct replacements, and half of positions are growth of the department – very excited times for this department! Must have insurance experience as well as technical background. Candidates can be nationwide.

What do we offer?

 We are currently building our own fully equipped gym in Tonbridge office, which will be available to all employees Monday to Saturday.

We pay £25 premium for great customer service, i.e. every 5* review received in their name on Google or Trustpilot.

We pay discretionary performance-based bonuses every May, which is capped to 10% of the annual salary.

We heavily invest in talent management! Currently have 10 employees studying CII, 5 will start shortly Surveying degree (level 6) course, 3 studying surveying level 3 and 1 employee studying public relations. We are delegating at least 10 employees a year to get a fully funded professional qualification.

We have a standard pension scheme with People Pensions.

Big parking, and we are located very close to Tonbridge Station (10 minutes’ walk). We are 2 minutes away from big Sainsburys, and 5 minutes away from town centre.

Offering free Coffee/team facilities

Great Social events, such as Summer Party and Christmas Party. We also do a lot of charity and social events through the year.