Part Time Showroom Assistant

Job Description Part-time Showroom Assistant

Job Title

Part-time Showroom Assistant

Location

Based in Ely

Pay Scale

£26,000 per year

Hours of Work

2 part-time roles are being recruited for. To work 9am – 5pm, 3 days a week.

(Monday – Friday 9am-5pm & Saturday 09.30 – 4.30pm).

Reports to

Louise Kavanagh-Dixon, Director

Main Purpose of Job

To work in the showroom, serving customers, qualifying and making sales appointments. Processing orders and carrying out related administrative tasks.

Key Responsibilities and

Deliverables

Customer Service Experience:

* Serving customers quickly and efficiently to meet their expectations.

* Qualifying and booking sales appointments.

* Resolving any customer queries either directly in the showroom, or over the phone. In a professional and courteous manner at all times.

* Forwarding leads/enquires and building rapport with existing customers.

* Ensuring that customers are kept informed of the progress of their installation and confirm their fitting dates with them.

Sales/Showroom Experience:

* Learn about the kitchen showroom displays and the products we have on display. Informally sell products and confidently talk about what makes us unique in the industry. Full kitchen training will be given.

* Responsible for the accurate and detailed completion of customer enquiry forms and the booking and confirming of all customer appointments.

* Updating the customer database and Outlook calendar with customer leads/appointments, etc and keeping it up to date. Full training will be given.

* Maintain the brochure stock levels in the showroom and ensure that any that are running low are re-ordered in good time, with the relevant supplier(s).

* Keep the showroom clean and tidy at all times.

* Receiving deliveries and checking the delivery notes against the order confirmations/acknowledgements, prior to signing for them. Updating the customer spreadsheets and whiteboards once items are received.

Suppliers:

* Liaise with Head Office in placing orders and dealing with any queries.

* Verify all supplier invoices with the agreed purchase price.

Other Responsibilities:

* Attend product training as required to develop relevant knowledge, techniques and skills.

* From time to time you will be asked to carry out duties that are outside your normal job role, to enable the smooth running of the business.

Working Relationships

You will be working closely with the Directors. You will also liaise with other people outside the business including customers, suppliers, fitters & our van driver.

Major Challenges

This role requires great attention to detail as well as the ability to work under pressure in a small team, to meet deadlines and maintain our reputation for excellent customer service.

Person Specification

Criteria

Essential

Desirable

Education and Qualifications

Good level of Maths and English

(both written and spoken)

Knowledge, Experience and Skills