Learning and Development Consultant

Brilliant L&D opportunity to join a highly prestigious organisation with a workforce of c1200, this is a very fast paced hands on role where you needs extensive experience across both design and delivery of L&D training with a focus on customer service.

The successful candidate will translate requirements for customer experience and develop training solutions to increase customer service levels in the company. Develop and deliver training solutions for all employees which develop soft skills. Continuously develop and deliver the mandatory induction training and ensuring that all employees undertake induction. Support the Leadership Development Manager with all training requirements.

4. Principal Activities/Main duties and responsibilities (not in priority order)

*Accountable for the development of soft skill and customer service learning interventions and supports the Leadership Development Manager in their overall accountability
*Lead the design and delivery of soft skill and customer service learning interventions for all directorate`s.
*To identify and apply the latest thinking in service and hospitality learning techniques through benchmarking and networking with external companies
*To design and develop comprehensive and impactful learning methodology and development solutions on time and within budget against an agreed quality framework
? Work with Business Partners and Learning Development Team to ensure best practise is delivered and sets the highest standards of quality and evaluation for learning products
*Provide expertise and consultancy across the company to ensure consistency and best practice for the delivery of all customer service and soft skills learning
*Work with resourcing to define the On-boarding strategy for new colleagues, delivering the induction programme to welcome people to the company.
*Ensures continuous improvement by evaluating the effectiveness of development solutions and make adjustments to ensure that training solutions are effective and impactful
*Consistently role models the company values and high performance Leadership behaviours
*Promote learning and development solutions using different media and mechanisms
*Work closely with HR and the Training team to deliver seamless service to each other and the client groups of the business
*Build strong and positive relationships with all client groups
*Work with HR and the learning and development co-ordinator to keep accurate records and to record feedback making appropriate adjustments to improve quality

Key Interfaces
*Leadership Development Manager
*Clinical training team
*Client areas within different directorates
*HR Business Partners and resourcing
*Subject matter experts (SMEs) from client areas
*External suppliers and organisations