Inbound Sales Advisor

Our client, based in Thornbury, are recruiting for an inbound sales advisor to join their growing team.

Job role
You will promote the benefits of annual insurance quotes with the aim of converting into a policy, administer customer requests for complimentary 7 days drive away insurance whilst offering excellent service to our customers and attending to their needs. As well as dealing with new customers, you will retain existing customers by effectively managing enquiries and taking pride in delivering an excellent customer experience.

This position operates on an annualised contract, however the current operating hours are Monday – Friday 8am – 8pm, Saturday 9am-5pm, Sunday 11am – 4pm. You will work a variety of shift patterns covering the operating hours. If you work full time and work a weekend or bank holiday you will have a day off in Lieu to compensate.

Taking inbound calls and making outbound calls to existing customers as required, you will be providing quotations, answering queries and informing existing customers of additional add-ons in order to fulfil the Business strategy. Daily tasks and accountabilities include:
*Positive Customer engagement though establishing and matching needs in order to provide insurance quotations
*To cross sell, advise and secure complete business.
*Promoting other goods and services to enhance the customers purchase and levels of protection. Clearly explaining the benefits of such so that the customer can make an informed purchase
*Working to targets whilst ensuring all calls fulfil brand requirements for consistency
*Working efficiently and timely, leaving the customer with a lasting positive experience
*Making outbound calls to existing customers
*Ensuring all calls are compliant under current FCA regulations

Essential skills and experience
*Previous call centre/sales experience
*Insurance experience is desirable, but not essential
*Highly motivated and results driven with an ability to achieve and exceed Sales &

Performance targets
*Passionate about customer service with a can do ethos
*Professionalism with an excellent telephone manner
*Self-motivated & confident, reliable, an effective team player with a helpful inclusive attitude
*Able to work under pressure and in a fast passed, varied and challenging work environment using initiative, problem solving skills and taking responsibility for your decisions
*Fast to learn and eager to improve, with an ability to assimilate and retain product and regulatory knowledge
*Excellent time management required along with an ability to prioritise own workload
*PC literate with the ability to multi task communication and IT/Keyboard skills

Package:
*Competitive salary
*22 days holiday rising to 25 plus bank holidays
*Comprehensive training and development package
*Discounted insurance products
*Childcare Vouchers through salary exchange
*Social committee with many funded events
*Death in service

Own transport is essential due to location.

Adecco are an equal opportunities employer and act as a recruitment agency.Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.