I.t. Support & Field Service Engineer

UNDERSTANDING, SERVICE, TRUST
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I.T. Support & Field Service Engineer

Edinburgh Salary circa £40,800
Our client a Global Leading IT Distributer who are currently enjoying a strong period of growth. Due to their current success and predicted ongoing growth they are now looking to recruit a Support & Field Service Engineer to work on an out-of-hours on call rota to provide cover in the region. To provide technical support and coordinate managed services delivery to global customers and partners from the Networks Operations Centre The ideal candidate will be passionate about Network Security and Linux to provide support services such as Check Point Bluecoat Juniper F5 trend Micro Kaspersky and many more.

Duties:

Provide 2nd & 3rd line technical support via email/telephone/webex to global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature
Resolve escalated support incidents from our customers and partners
Replicate customer configurations as required to troubleshoot complex errors. Provide technical support to all customers
Visit customer sites throughout the UK for installation and maintenance & consultancy
Work on an out-of-hours on call rota to provide HW cover within your region.
A team player with the ability to work both within a team and individually.
Excellent customer service skills & strongly motivated to help customers.
Excellent communication skills – interpersonal, both telephone and written.
Display a thorough understanding of basic networking protocols
Understanding and experience of TCP/IP, routing, switching and related protocols. Understanding and experience of network environments and topologies
.
Languages German French or Spanish desirable but not essential

Car Driver Essential

Benefits:

* Salary circa £40,800+
*25 day holiday per annum plus bank holidays
* Excellent ongoing training program – continuous learning & development in this role
* Company pension scheme
* Cash Plan Medical scheme
* Life assurance at 4 x basic salary
* A very friendly working environment Team Ethos