German Speaking Service Desk Analyst

Salary: £40,800 – £42,000 per year

The opportunity to use German to communicate between businesses and create new relationships.

The opportunity to join a well known and busy company.

Client Details

Our Client uses highly sophisticated materials to produce extremely reliable products both for the major global industries as well as its end consumers.

Description

This German Speaking Service Desk Analyst role will include the following duties:

• Support internal and external customers
• To handle all technical queries typically relating to software solutions
• To provide support and resolve issues over the phone, email, portal and webchat
• To log all queries
• To diagnose and update incident tickets
• Support the strategy, targets and objectives for the Service Desk
• Administer and maintain tools, knowledge bases and customer documentation as required
• Adopt a proactive approach towards all client activities
• Monitor Incidents and perform the resolution with customers
• Any other tasks as directed

Profile

The ideal candidate will:

• Be fluent in German – written and verbal
• Have experience in IT services
• Come from an IT background
• Have some technical knowledge

Job Offer

This is a permanent, full time role based in Reading

There are 2 roles available

Competitive benefits package

There is hybrid working available – 3 days in the office, 2 days at home