Desktop Infrastructure IT Technician (12 Month Contract)

Our client, a large facility based in East Kent, is currently looking to recruit a Desktop Infrastructure IT Technician on a 12 month contract to serve as face-to-face IT representative at the site to answer questions and provide technical support to business partners.

Duties and Responsibilities

Provide outstanding technical customer service and support while assisting business partners with their technology needs.
Work in conjunction with the IT Service Centre to support the site.
Interface with business partners regarding new and existing technology solutions such as workstations, mobile computing devices, smartphones, and business applications.
Configure and maintain AV equipment.
Diagnose, identify, analyse, and escalate questions and problems reported by business partners.
Analyse business needs and research new and existing hardware and software technology solutions.
Log and update records in the Incident Management Tracking system.
Install, diagnose, repair, and maintain information technology infrastructure including but not limited to workstations, servers, printers, copiers, scanners, fax machines, VOIP, video conferencing, tape backup systems, and networking equipment using the incident management system.
Maintain workstations and servers using client management tools.
Communicate recurring or critical problems and issues to key stakeholders, including management, development teams, business partners, and unit leaders.
Provide “on call” services, and occasional “out of hours” support, responding to incidents in a timely fashion.

Person Specification

Outstanding customer service skills to include: communication (written and verbal), interpersonal, time management and able to organise and prioritise workload.
Confidence in Microsoft Office applications and Lotus Notes.
Strong knowledge of existing technology solutions and enthusiasm to research new technology solutions as they emerge.
Excellent technical knowledge and able to troubleshoot problems with IT hardware and software.
Be able to operate collaboratively across the organisation (i.e. not in isolation) to achieve clear goals and outcomes to advance the organisation.
Be prepared for occasional business travel within the UK.
Proficiency in speaking, comprehending, reading and writing English is required.

Unfortunately we are currently unable to consider any speculative applications and so please do not apply for a position unless you believe yourself to be suited to the role. If you have not heard back from us within 48 hours of your application please assume that you have been unsuccessful on this occasion.