Customer Support Advisor

Salary: £26,280 per year

Working in our busy inbound Customer Support department as a Customer Support Advisor, you will deliver excellent customer experience to our customers every time, ensuring first contact resolution, addressing the primary reason for the customer contact. As a Customer Service Advisor, you will use your strong communication and rapport building skills to make customers aware of other suitable products available that could improve their experience and add value to them, whilst also creating sales opportunities. Our Customer Support department take varied customer call types so you have an opportunity to make a real difference in each and every customer journey.

Please note that this role will be home based initially, with the potential for a mix of office and home-based working in the future. You will therefore need to live within a commutable distance, from our office in the Brighton city centre.

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.

You will undergo 3 weeks training from the start date which will be full time Monday – Friday

Monday – Sunday: 08:00 – 20:00About You

will have proven experience in a home-based position or a similar role where you have worked autonomously. Previous targeted sales or customer service experience is a must.
A skilled and driven customer service and sales professional.
You’ll thrive on beating and exceeding sales targets and have strong sales skills – but you’ll always make sure that the customer’s interests come first.
You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed through your excellent communication skills.
You’ll be a confident multi-tasker who can hit multiple targets whilst being resilient and show a great team spirit!Salary & Bonuses

A highly competitive £26,280starting salary with a pay increase after six months to £21,900
Bonus earning potential of up to £4,800per annum, earned through a combination of strong sales performance, excellent customer service and call qualityOur Benefits

Comprehensive training with clearly defined career progression opportunities
Regular incentives with amazing prizes to be won
Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
And many more!Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited, with the recruitment process for our contact centre agents. Information collected from you in relation to your application, will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.