Control Room Operator

Salary: £27,600 per year

Our client runs a secure NSI accredited Alarm Receiving Centre (ARC), monitoring various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV. This role is predominantly telephone based so it is essential you have the ability to provide excellent customer service in a call centre environment. The ideal candidate will have the ability to solve problematic situations in priority order, good listening skills and patience, offering customers assurance and clarity. The main duties are:

• Process incoming telephone calls, liaising with customers, clients and Security Companies
• Handling and management of high priority/life or non-life alarms
• Helpdesk Desk support to our clients and our clients’ staff
• Updating and reporting on clients recorded information

Full training will be provided, together with on-going relevant training. However experience in the following would be an advantageous:

• IT experienced and confident in the use of Microsoft Office suite, sending emails, accurate data input
• Good clear telephone voice and helpful telephone manner
• Ability to listen
• Self-motivated, willingness to learn and good work ethics i.e. punctual, reliable and keen to work as part of a team.
• Ability to manage internal and external relationships
• The ideal candidate will have a valid CCTV SIA licence or be willing to attend a three day course to obtain the SIA CCTV qualification (Company Funded).

Your contract will be a ‘Flexi’ hour contract where your required hours of work will change in accordance with business requirements. The current required Hours of work are: 4 x 12 hour shifts alternating between 7am-7pm or 7pm-7am with 4 days off in between. 

Overtime available, if required, but not compulsory.

All offers of employment are subject to the receipt of satisfactory references from previous 5 years employment history, police (CRB check) and credit checks.

The site is not particularly well served by public transport so own transport is recommended.