Contract Administrator
Full job description
T Brown Group Ltd
Salary: £26,000 per year
PURPOSE
The Contract Administrative is responsible for providing administrative support and clerical services in order to ensure effective and efficient administrative operations. To provide an effective interface with customers, developing and reviewing service levels on a regular basis. To ensure that client data base is kept up to date and the work in progress is achieved. Providing residents with information and support at all stages of service and maintenance works.
NATURE & SCOPE
T Brown Group is property maintenance, installation, organisation, which specialises in servicing of gas central heating and hot water services to domestic, private, commercial landlords and industrial property owners of all kind.
ACCOUNTABILITIES
To liaise with all Customers/Client and their representatives to ensure their requirements are understood and met.
To oversee, all day-to-day works associated with the contract to achieve agreed KPI service levels on both Client and in-house database.
To ensure company Service Plan KPI targets meet and exceed 99% and above
To ensure tasks set are completed within target date and time
To identify and develop strategies within the service plan in order to implement organizational change
To continuously update the service plan spread sheet ensuring all data is accurate and readily available for any person to view
To ensure that all jobs are ready for invoicing on client system
Answer telephone calls from residents and clients regarding repairs. Record messages accurately
Carry out direct calls and respond to inquiries, makes appointments
Must be prepared to provide information of as general nature over the phone, via email or correspondence.
Log all please apply to the IT system.
To ensure that all relevant information regarding individual jobs is achieved.
In conjunction with manager/supervisor allocate work to operatives.
Liaise with customers and operatives regarding job completion and return visits and enter the information onto the IT system.
To provide weekly KPI`s reports to Managers
Any other duties as may reasonably be requested by the Contract Manager or Commercial Director.
KNOWLEDGE, SKILLS AND EXPERIENCE
QUALIFICATIONS
5 GCSEs or Equivalent Essential
NVQ Level 3 in Customer Service or equivalent Desirable
EXPERIENCE
Knowledge of office administration Essential
Significant experience in a customer service type role, dealing directly with the public Essential
Preferably have experience of building construction and/or housing maintenance Desirable
Excellent communication Desirable
Excellent attention to detail Desirable
Excellent customer service skills Desirable
Ability to maintain a high level of accuracy in preparing and entering information Desirable
Able to work to tight deadlines Desirable
Able to remain calm under pressure Desirable
KNOWLEDGE and SKILLS
Able to work alone and within a team Essential
Good IT Skills Essential
Good Administration skills Essential
Keeping up to date technically and applying new knowledge to your role Desirable
Flexible approach to work Desirable
To apply for this job please visit definitejobs.co.uk.