Call Centre Agent

Salary: £26,000 per year

Staff One is an award winning Recruitment Consultancy working with clients throughout the UK across a range of sectors. We offer our clients an exceptional service and we offer our candidates a professional and smooth journey into employment opportunities.

We are currently working with an internationally renowned media and broadcasting organisation that is establishing a considerable sales and service division from Sheffield, South Yorkshire

On behalf of our client; we are presently seeking to recruit Call Centre Agents to work amongst a team of advisors supporting various areas of the business, ranging from customer retentions to up-selling and new business.

Your responsibilities include, but are not limited to:

* Contacting existing customers considering ending their contracts & Subscriptions

* Handling customer accounts

* Responding to email queries and enquiries

* Offering additional relevant products and services

* Managing customer relations

* Retentions

The media and communications sector is notoriously competitive, to succeed you will require a thirst to learn and understand, this will aid decision making and allow you to add value to the business

The successful candidate will have the following skills & qualities:

* Experience within a customer facing role, whether sales, service, telesales, door-to-door sales or call centre based experience

* A strong communicator

* Able to work under pressure and to deadlines

* A team player, able to adapt and to work as a member of a small, agile group.

You will, of course, be provided with full training and continued on-the-job support in this role to enable you to succeed.

This is a permanent role with additional benefits after the initial three month probationary period.

Salary
£26,000 per year.
Working Hours
39 hours per week, Monday to Friday with potential opportunities to work weekends