Call Centre Agent

Call Centre Agent

Being a Babcock Call Centre Agent (Maintenance Controller) means taking responsibility for all fleet related vehicle-breakdown and repair and maintenance queries for our customer; the Metropolitan Police Service. This role requires direct interaction with customers, workshop teams, colleagues and suppliers, and will play a major part in the successful performance of this high-profile contract. You’ll communicate with internal and external contacts and deliver the highest possible levels of service in relation to scheduled and non-scheduled vehicle repairs. As Call Centre Agent (Maintenance Controller) you will:

• ensure that all telephone calls are dealt with promptly and efficiently, ensuring call targets are met
• ensure that all repair and maintenance jobs relating to broken down vehicles are progressed in line with contractual KPIs
• process any associated paperwork relating to invoices, maintenance payments and expenditure
• carry out administrative tasks and data entry, including processing warranty claims and penalty notices

To be a success in this role we are looking for people with the following skills and experience:

• competent administration skills
• experience of working in a call centre/customer service environment
• some knowledge of the transport or fleet industry; although this is not essential
• an engaging, helpful and professional communication style
• the ability to build and maintain relationships with key contacts both internal and external to the business
• good computer skills and be comfortable with a largely telephone-based role

This role involves working shifts of 4 days on and 4 days off/6am to 6pm and 6pm to 6am.

Babcock manages and oversees fleet availability, including repair and maintenance activities, for the Metropolitan Police Service’ fleet of 4,000 vehicles and specialist equipment; responding 24 hours a day, 7 days a week, and 365 days a year to defects and communication problems to ensure minimal downtime.

Our success depends, without exception, on the quality of our teams. Across every level of our business, we recruit individuals who understand and appreciate exactly how vital Babcock’s services are. People who never compromise on safety; who respect and challenge each other; and who strive to deliver the very best for our customers.

People who deliver resilience; people who can be resilient.