Bulgarian or Finnish Speaking Customer Advisor

Bulgarian or Finnish Speaking Customer Advisor

As the world’s biggest car hire booking service (and part of the Priceline Group), we’re looking for Bulgarian or Finnish Speaking Customer Advisors to join our international team.

As a Bulgarian or Finnish Speaking Customer Advisor at rentalcars. com, you’ll handle a wide range of enquiries and act as an intermediary between the customer and leading car hire companies throughout the world.

We’re a business which buzzes 24/7 (with colleagues and customers alike!) We’re looking for flexible candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependant on the opening hours of your market.

Main responsibilities
• Deliver a high level of customer service by:
o Answering questions while they’re browsing our website.
o Helping each customer find their ideal car.
o Dealing with enquiries between booking and pick-up.
o Answering questions after the rental has finished.
• Enjoy your job and make each customer’s experience a positive one, whether they’re booking online or over the phone.

Our ideal candidate
• Is passionate about providing the best possible customer experience, every time.
• Takes responsibility for and ownership of their work.
• Fluent in English, both spoken and written – we work with customers from all over the world, so first-rate communication skills are essential.
• Have superb problem-solving skills and the flexibility to work the designated shifts.
• Has a valid UK work permit.
• Fluent in Bulgarian or Finnish (verbal and written)

What rentalcars. com will offer you
• Paid 4 week induction training.
• Work schedules provided 4-6 weeks in advance.
• International working environment with 40+ languages spoken in one building (sit next to someone who speaks your language).
• Fantastic feeling of community in our vibrant office in central Manchester.
• Terrific career progression – our Marketing, Finance, Commercial & IT departments provide even more opportunities to develop & advance.
• Performance based bonus plan.
• Paid holiday time (30 days including statutory public holidays, which increases with service).
• Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.
• Pension scheme.
• A variety of other “people perks”: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning & development, recognition for length of service/personal milestones, professional membership subscriptions paid, study sponsorship, ability to “buy/sell” extra holidays and exclusive car hire rates for you, your family/friends to mention just a few!