AV Field Service Engineer

Salary: £36,000 – £42,000 per year

The company is the leading provider of Audio Visual and Lighting Solutions to the Health and Fitness Industry, Leisure and Retail sectors. From Audio, Visual, Automation Control and Feature Effect Lighting Solutions to Enterprise Telecom, Wi-Fi, Data Networking and Infrastructure Solutions, to Access Control and Entry Control Solutions.

We develop best-in-class technology solutions for facilities, supported by a wealth of relevant industry knowledge, detailed creative expertise and solid technical design capabilities, ‘We don’t see the tech we see the need, and the solution.’

The role
We are looking for a multi-disciplined, enthusiastic and experienced AV Service Engineer to complement our established Service Engineering team. The new team member should reside locally within the Home Counties London/South area to ease site travel time. However, due to the nature of our business, you must be flexible and prepared to work away from home, working within Europe and other areas of the UK when required. You must be able to work on your own and bring a good positive attitude to work on a daily basis.

You will take pride in delivering first-class servicing to our customers Your services will enhance our company brand as we retain our reputation as an outstanding leader of AV, Lighting and Automated Solutions.

The role includes:
• Attending customer premises. Leasing with the client to establish the issue. Resolving where possible in a timely manner. Communicating with the client to make sure they are happy with the work.
• Decisive fault finding and troubleshooting with constantly neat and tidy solutions.
• Confidently deliver familiarisation training to end users after installation of new devices.
• Ensuring accurate completion of job reports, explaining steps taken, and sign-off by the client.
• Ensuring accurate completion of other service records and return forms for customer service.
• Proactively build close working relationships with the customer portfolio
• Identifying further sales opportunities with existing customers and ensure these opportunities are recorded and fed back to the Sales team.
• Conducting site surveys, ensuring every aspect of the survey is recorded and reported back to Sales team.
• Maintaining standards of technical excellence within the department.
• Working on building sites where required to help commission systems.

Knowledge, skills, experience
The Service Engineer will have at least three years’ experience in the AV field to be considered, where your experience will encompass:

Key requirements
• Significant experience in AV engineer role (wireless mic systems, basic mixers, zoned mixers, DSPs, limiters/compressors, amplifiers, public address systems, rack wiring, speakers (LowZ and 100v), TVs, HDMI solutions, projectors, interconnections, wiring, cable pin-outs).
• Ability to fault find and recommend quality solutions to a problem.
• Self-motivated.
• Ability and keenness to learn new skills within The company.
• Adaptable to company standards
• Effective communication skills
• Good ‘house-keeping’ / tidy work ethic
• Good level of soldering and cable terminating skills
• Ability to read and understand AV system schematics and drawings
• Ability to terminate cables to industry standard
• Ability to work under pressure to tight timescales
• Flexible approach to working hours
• Prepared and able to travel to client sites, including Europe
• ECS –Electrotechnical Certification Scheme or equivalent
• Understanding of general PC based IP networks
• Clean UK driving license
• Passport holder

Desirable additional experience
• Knowledge of RF / IPTV / HDMI components and distribution
• Competent with Bose, Kramer, Martin audio, DMX lighting
• Experience of Access Control systems – turnstiles, glass-gates, barriers etc.
• PAVA systems
• Video wall and projector solutions
• CTS
• IPAF
• PASMA
• AVIXA/Infocom

What we offer in return
• A competitive salary that fairly recognises your experience and potential
• Defined Contribution Company Pension Scheme
• Company vehicle
• High-quality equipment – we’ll invest a sizeable amount to provide you with the right tools and set-up to help you do your best work
• 32 days paid holiday – we care about our team’s wellbeing, so we make sure you have time to fully switch off, rest, and recharge.

About our people and culture
The company is a place where you’re encouraged to bring your whole-self to work, and build strong, meaningful and long-lasting relationships with your colleagues, our clients and partners.

We’re a friendly, collaborative team, and value putting people (our team, clients and consumers) first. Honesty, curiosity, empowerment and leadership are core to our team working style. Decisions are made with careful and quick consideration, to support fast and efficient growth.