Administrator
Full job description
Bond Recruitment
Salary: £26,000 per year
02931 Admin Assistant Tonbridge £26,000 per year
We are recruiting for a admin assistant in Tonbridge
Duties
Assist team members with administrative support functions, including but not limited to:
Dealing with incoming email and other communications across the team.
Setting, monitoring and actioning tasks.
Handling incoming and outgoing payments.
Opening and closing claim files.
Preparation of instructions to panel solicitors.
Taking and redirecting calls from policyholders.
Ensure that complaints are recorded on the complaints system in an accurate and timely manner.
Pass all audits at 95% or above
Provide excellent customer service
Develop organisational and time management skills
Be self-motivated to work independently, managing your time and prioritising your workload appropriately.
Deliver world class service under the guidance of The company
Plan and execute strategic initiatives to agreed timelines.
Drive, develop, monitor and train yourself to perform at the best of your abilities.
To undertake any individual or team task or activity reasonably requested and in line with the company values
The ideal candidate will have
Skills required
Excellent verbal and written communication skills with a polite telephone manner
Capability to vary approach
Tact and assertiveness when dealing with Clients who may be distressed or angry
Motivate as well as the peers
Ability to take on increased ownership and responsibility when necessary
The ability to work individually and proactively, as well as part of a team
Drive / motivation
Ability to undertake and embrace new tasks/roles as required
Helpfulness and a passion for customer service
High energy levels
Positive approach
Team player
Drive and enthusiasm for meeting targets
Empathy and understanding
Confidence & a professional attitude
Experience / knowledge
Prior experience of working in an insurance industry role useful but not required
Qualifications
Secondary education or equivalent with demonstrable ability in numeracy skills and written English
£26,000 per year
To apply for this job please visit definitejobs.co.uk.