Account Manager (Technology Products)

Our client is a dynamic and leading provider of technology products and services in a B2B environment. Many of their products concern high-tech ‘internet of things’ technology that provide ‘big data’ solutions to their clients, who are mainly larger, blue-chip businesses including some household names.

Due to continued business expansion and demand, they are now looking to recruit a Product Manager, who will be a point of contact for their clients throughout the lifecycle of initial enquiry, product development, project implementation and overall customer satisfaction.

You will become the market expert within the business, understand current and future market requirements and competitor activity in our client’s market space. This is a customer facing role so will also involve extensive travel across the UK and also into Europe as the company expands.

We are therefore looking for applications from people who have ideally worked in the technology sector and have an understanding of ‘internet of things’ from an engineering perspective, as you will be liaising closely with the development teams as well as working with the marketing department to define key messages to reach a target audience.

Key responsibilities;

* Develop and maintain good working relationships with customers and develop knowledge of how customers use their solutions
* Undertake ongoing market and competitor intelligence and research to identify and evaluate the potential of new market/applications/business model opportunities
* Become the company subject matter expert, providing support to the sales and marketing teams, responding to queries and tenders and ensuring all product information is accurate and maintained
* Create and deliver solutions presentations to key decision makers (clients)
* Working with the marketing team, develop and evolve the long-term solutions strategy
* Identify new market opportunities
* Prepare business cases to support definition and development of new solutions and enhancements of existing solutions
* Working with project managers to oversee development projects, ensuring projects deliver to customer requirements on time/on budget
* Own the process for defect fixes and enhancements to ensure customer satisfaction at all times
* Write and review user documentation
* Work and deal with third party companies to look at product/service integrations where appropriate to expand the application capabilites
* Any other duties as required

Key skills/experience required;

* Experienced in a commercial B2B product management environment with strong new product development (NPD) in the technology sector
* Able to be a technical lead, readily understand technical concepts without necessarily a detailed knowledge of electronics
* Ideally educated to degree level (business or technology related degree)
* Experience of working with SCRUM agile development methodology
* Experienced in developing presentations to technical and non-technical audiences
* Able to write supporting collaterol for products, showing features, benefits and ROI advantages
* Full UK driving license

If you feel that you have the skills and experience that our client is looking for, please apply today for a fast response or for an initial conversation, please call Stuart Moore in confidence.